FAQ

We offer a wide range of handmade designer sarees, including traditional and contemporary styles. Our collection features sarees made from various fabrics such as Chiffon, Chinnon, Crepe, Tissue & Kota Doria. Each piece is crafted with love and attention to detail to reflect
the rich cultural heritage of India.

Placing an order is easy! Simply browse our saree collection, select your desired saree, and click on "Add to Cart." Once you're ready, proceed to checkout, fill in your shipping details, and select your preferred payment method (credit/debit card, net banking, wallets, or Cash on Delivery).

Yes! We specialize in custom-designed sarees. If you have a specific design or color scheme in mind, please contact us at info@culturethreadsindia.in We will work with you to bring your vision to life.

There is no minimum order quantity for custom sarees. Whether you're looking for a single saree or multiple pieces, we're happy to cater to your needs. However, custom orders may take a bit longer to process, and we will provide an estimated delivery time once the order is confirmed.

We accept a variety of payment methods for your convenience,
including:

• Credit/Debit cards
• Net banking
• Mobile wallets (such as Paytm, Google Pay, etc.)
• Cash on Delivery (COD)

Yes! We offer free shipping on all prepaid orders within India. For Cash on Delivery (COD) orders, a nominal shipping charge of ₹100 is applicable.

• Prepaid Orders: Once your order is processed, it typically takes 7-8 business days for delivery within India, depending on your location.
• COD Orders: Delivery times for COD orders are the same as prepaid orders.
• Custom Orders: If you’ve placed a custom order, delivery times may vary. We will inform you about the estimated delivery date.

Yes! Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this number to track the status of your order through the courier service's website.

Returns: We do not accept returns unless the saree is defective or damaged upon arrival.

Exchanges: If you receive a damaged or incorrect saree, we will be happy to exchange it. Please notify us within 7 days of receiving the item for a smooth exchange process.

For full details, please refer to our Return/Exchange
Policy.

To ensure the longevity of your saree, we recommend the following care instructions:

• Dry clean your saree.
• Store your saree in a dust bag to protect it from dirt, moisture, and sunlight.

You can cancel your order only if it has not been processed or shipped. Please contact us as soon as possible at info@culturethreadsindia.in Once the order is dispatched, we will not be able to cancel it.

If your saree is damaged or defective, please contact us within 48 hours of receiving the order. We will assist you in either replacing the saree. Please send us clear photos/Videos of the damage or defect for our reference.

Currently, we only ship within India. However, we are exploring the possibility of expanding to international shipping in the future. Please stay tuned for updates!

If you have any other questions or need assistance, you can
contact our customer service team by:

• Email: info@culturethreadsindia.in
• Phone: 8879186556/9869790308 We are here to help!